Terms of service
Effective Date: 24-08-2026
Introduction
This website is operated by Yiyae, a brand of QJ Global Group LLC (“we,” “us,” or “our”). We provide this website, including all information, tools, products, and services made available through it (collectively, the “Service”), to you (“you” or “the user”) subject to your acceptance of these Terms and Conditions (“Terms”) and all policies referenced herein.
By accessing our website or purchasing a product from us, you use our Service and agree to be bound by these Terms. These Terms apply to all visitors, users, and customers of the website.
Please read these Terms carefully before accessing or using our website. By accessing any part of the website or placing an order, you agree to these Terms. If you do not agree to these Terms, you must not use the website or purchase products through the Service.
Any new features, tools, products, or services added to the website will also be subject to these Terms. We may update or replace parts of these Terms by publishing a revised version on this page. The updated effective date will be displayed at the top of the Terms. Any changes will apply from the date of publication and will not affect orders placed before that date unless required by applicable law.
Our online store operates through a secure ecommerce platform that allows us to display products, accept orders, process payments, and provide customer support.
Transparency and Consumer Information
We provide customers with clear and accessible information about our business, products, prices, accepted payment methods, order processing, shipping and delivery, returns and refunds, and customer support.
Relevant information is provided on our product pages, during checkout, and in the policies available on our website. Customers should review this information before placing an order.
Nothing in these Terms limits any mandatory consumer rights available under applicable law.
Section 1 – Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you. If you are under the legal age required to make a purchase, you may use the website only with the involvement and consent of a parent or legal guardian.
You must not use the website, our products, or our Services for any unlawful, fraudulent, unauthorized, or prohibited purpose. You must comply with all laws and regulations applicable to your use of the website and the Services.
You must not upload, transmit, distribute, or introduce viruses, malicious code, spyware, or any other harmful technology that could disrupt, damage, or compromise the website, the Services, or related systems.
We may restrict or terminate your access to the Services if you breach these Terms or if this is reasonably necessary to prevent fraud, misuse, security threats, unlawful activity, or harm to Yiyae or other users.
Section 2 – General Conditions
We may refuse, restrict, or cancel access to the Services where reasonably necessary and permitted by applicable law, including in cases of suspected fraud, abusive conduct, misuse, policy violations, security risks, or unlawful activity.
Information submitted through the website may be transmitted across different networks and technically adapted where necessary to meet the requirements of connecting systems or devices.
Payments are processed through authorized third-party payment service providers. The payment methods available to you will be displayed during checkout. You are responsible for providing complete and accurate payment and billing information.
You may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any part of the website, including its content, product listings, images, branding, or functionality, without our prior written permission, except where permitted by applicable law.
You must not attempt to bypass, disable, interfere with, or compromise any security feature, access control, or technical safeguard used to protect the website, customer information, transactions, or platform stability.
Section headings are included for convenience only and do not affect the interpretation of these Terms.
Section 3 – Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to ensure that the information displayed on our website is accurate, complete, and current. This includes product descriptions, materials, dimensions, colors, availability, prices, shipping information, and return conditions.
Product colors and appearance may vary slightly depending on screen settings, lighting, and photography. Measurements may be subject to minor reasonable variations where expressly stated on the relevant product page.
If we discover a material error affecting a product or an order, we will take reasonable steps to correct it and, where appropriate, contact the affected customer before processing or shipping the order.
We may update or correct website content when reasonably necessary. Any changes will not limit mandatory consumer rights or alter an order that has already been accepted, except where required by law or agreed with the customer.
Section 4 – Changes to the Service and Prices
We may change product prices, promotions, product availability, or parts of the Service at any time. Any changes will apply only from the time they are published on the website.
A price change will not affect an order that we have already accepted. The price applicable to your purchase is the price displayed at checkout when you place your order, subject to the correction of clear pricing errors as explained in these Terms.
We may modify, suspend, or discontinue any part of the Service where reasonably necessary for operational, security, legal, or business reasons. Where reasonably possible, we will provide notice if a change materially affects an existing order.
Nothing in this section limits any mandatory rights or remedies available to you under applicable consumer law.
Section 5 – Products and Services
Certain products may be available exclusively through our website or in limited quantities. Returns, exchanges, and refunds are governed by our Return and Refund Policy.
We make reasonable efforts to display and describe our jewelry accurately, including its design, color, dimensions, materials, finishes, and available variations. However, the appearance and color of a product may vary slightly due to photography, lighting, screen settings, and differences between devices.
Where products are handmade, personalized, engraved, or made with natural materials, minor variations may occur. Any relevant variations or special product characteristics will be disclosed on the applicable product page.
Product availability may differ by country or region. We may restrict the sale or delivery of a product where reasonably necessary because of legal requirements, shipping restrictions, product availability, security concerns, or operational limitations.
Product descriptions, prices, availability, and promotional offers may be updated before an order is accepted. Promotions are available only during the stated promotional period, subject to any clearly disclosed conditions, and are void where prohibited by law.
Section 6 – Billing, Customer Information, and Order Restrictions
You must provide complete, accurate, and current billing, shipping, payment, and contact information when placing an order. You are responsible for correcting any errors as soon as possible by contacting us at support@yiyae.com.
We may refuse, limit, or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud or unauthorized payment;
- Incorrect or incomplete customer information;
- A clear pricing or product-information error;
- Product unavailability;
- Shipping restrictions;
- Suspected unauthorized resale; or
- A breach of these Terms.
Order limits may be applied per customer, household, account, payment method, billing address, or shipping address where reasonably necessary to prevent fraud, misuse, or unauthorized resale.
If we cancel or materially change an order, we will use the contact information provided at checkout to notify you. If payment has already been collected for a cancelled order, we will refund the applicable amount to the original payment method, subject to any mandatory rights under applicable law.
Section 7 – Optional Third-Party Tools
We may provide access to optional tools or services operated by independent third parties. We do not own or control these third-party tools.
Your use of an optional third-party tool may be subject to the provider’s own terms and privacy policy. You should review the applicable conditions before choosing to use it.
To the extent permitted by applicable law, Yiyae is not responsible for the availability, operation, or content of an optional third-party tool. This does not exclude responsibility for services that form part of your purchase from Yiyae or affect any mandatory rights you have against us.
We may add new website features or optional tools in the future. Where additional terms apply, they will be made available before you use the relevant feature or tool.
Section 8 – Third-Party Links
Our website may contain links to websites operated by independent third parties. These links may be provided for convenience or additional information and do not necessarily mean that Yiyae endorses the third party or its content.
We do not control third-party websites and cannot guarantee their availability, security, accuracy, or content. Your use of an external website is subject to that website’s own terms and privacy practices. You should review those terms before providing personal information or completing a transaction.
Questions or complaints concerning a product or service purchased directly from an independent third party should be directed to that third party.
This section does not apply to products purchased directly from Yiyae or to third-party providers used by us to fulfil our obligations to you. It does not limit any responsibility that Yiyae has under applicable law.
Section 9 – Reviews, Feedback, and Other Submissions
If you submit a product review, image, comment, suggestion, or other content to Yiyae (“User Content”), you confirm that you have the right to provide it and that it does not:
- Infringe another person’s intellectual property, privacy, publicity, or other legal rights;
- Contain unlawful, defamatory, threatening, abusive, discriminatory, obscene, or misleading material;
- Contain malware, malicious code, or other harmful technology;
- Include another person’s personal information without appropriate authorization; or
- Misrepresent your identity, experience, or relationship with Yiyae.
You retain ownership of your User Content. By submitting it, you grant Yiyae a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, translate, publish, and display that content for operating, promoting, and improving our website, products, and Services. Where required by law, we will obtain any additional permission necessary before using your name, image, or other identifiable information for marketing purposes.
We may review, refuse, or remove User Content that violates these Terms, applicable law, or the rights of another person. We will not knowingly alter a customer review in a way that materially changes the customer’s expressed opinion.
We are not required to publish or respond to every submission. User Content must not contain confidential information that you do not wish to be used in accordance with this section.
You remain responsible for the content and accuracy of your submissions. Nothing in this section limits any responsibility that cannot legally be excluded.
Section 10 – Personal Information
The collection, use, disclosure, and protection of personal information submitted through this website are governed by our Privacy Policy.
Our Privacy Policy explains what personal information we collect, how and why we use it, when it may be shared, how long it may be retained, and the rights and choices available to you under applicable privacy laws.
Please review our Privacy Policy before submitting personal information through the website.
Section 11 – Errors, Inaccuracies, and Omissions
We make reasonable efforts to ensure that all information displayed on our website is accurate, complete, and current. This includes product descriptions, materials, dimensions, prices, availability, promotions, shipping charges, and estimated delivery times.
Despite these efforts, occasional typographical, technical, pricing, or product-information errors may occur. We may correct such errors and update the relevant information when they are identified.
If we identify a material error affecting an order you have placed, we will notify you using the contact details provided at checkout. Where permitted by applicable law, we may ask you to confirm whether you wish to proceed based on the corrected information. If you do not wish to proceed, or if we cannot fulfil the order as originally presented, the affected order may be cancelled.
We will never charge you an increased or additional amount without your express agreement. If an affected order is cancelled after payment has been collected, we will issue a full refund for the cancelled item or order to the original payment method.
Nothing in this section limits your mandatory consumer rights or our obligation to provide accurate and non-misleading information.
Section 12 – Prohibited Uses
You must not use the website, its content, or the Services:
- For any unlawful, fraudulent, deceptive, or harmful purpose;
- In violation of any applicable law, regulation, or legal right;
- To infringe the intellectual property, privacy, or other rights of Yiyae or any third party;
- To submit false, misleading, defamatory, threatening, abusive, discriminatory, or otherwise unlawful content;
- To upload, transmit, or distribute viruses, malware, malicious code, or other harmful technology;
- To gain or attempt to gain unauthorized access to the website, customer accounts, systems, networks, transactions, or personal information;
- To impersonate another person or misrepresent your identity or affiliation;
- To send spam, phishing messages, or other unauthorized communications;
- To collect personal information about other users without authorization;
- To perform unauthorized scraping, data extraction, or automated activity that disrupts or places an unreasonable burden on the website; or
- To bypass, disable, interfere with, or compromise any security feature, access control, or technical safeguard.
We may restrict or suspend access to the website where we reasonably believe this is necessary to prevent or investigate prohibited activity, protect customers or our systems, enforce these Terms, or comply with applicable law.
Any restriction or suspension under this section will not affect rights or obligations relating to an order that has already been accepted, unless that order is connected to suspected fraud, unlawful activity, or another material breach of these Terms.
Section 13 – Disclaimer of Warranties and Limitation of Liability
We make reasonable efforts to keep the website available, secure, and accurate. However, we cannot guarantee that access to the website will always be uninterrupted or free from technical errors, delays, maintenance periods, or circumstances beyond our reasonable control.
We may temporarily suspend or restrict parts of the website where reasonably necessary for maintenance, security, technical, operational, or legal reasons.
To the extent permitted by applicable law, Yiyae is not responsible for losses caused solely by temporary website unavailability, third-party network failures, unauthorized interference, or events beyond our reasonable control.
Nothing in these Terms excludes or limits liability for:
- Fraud or fraudulent misrepresentation;
- Intentional misconduct or gross negligence;
- Death or personal injury where liability cannot legally be excluded;
- Defective or unsafe products where liability cannot legally be excluded;
- Failure to supply products in accordance with an accepted order; or
- Any mandatory consumer right or other liability that cannot be excluded or limited under applicable law.
Where liability may lawfully be limited, Yiyae will only be responsible for losses that are a reasonably foreseeable result of our breach of these Terms. We are not responsible for losses arising from improper use of a product, failure to follow provided care or safety instructions, or unauthorized alteration of a product.
If you purchase products primarily for business or commercial purposes, we will not be liable for loss of profit, revenue, business opportunity, anticipated savings, goodwill, or business interruption, except where such liability cannot legally be excluded.
Section 14 – Responsibility for Misuse
You are responsible for losses or third-party claims directly caused by your unlawful use of the website, your infringement of another person’s rights, or your material breach of these Terms.
Where permitted by applicable law, you may be required to reimburse Yiyae for reasonable and documented losses or costs directly resulting from such conduct. This obligation will not apply to losses caused by Yiyae or to amounts that could reasonably have been avoided.
Nothing in this section limits any mandatory rights or legal protections available to you as a consumer.
Section 15 – Severability
If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision will apply only to the maximum extent permitted by law.
If the invalid or unenforceable part cannot be lawfully applied, it will be removed only to the extent necessary. The remaining provisions of these Terms will continue to remain in effect.
Section 16 – Termination
These Terms remain in effect while you access or use the website and Services. You may stop using the website at any time.
We may restrict or suspend your access to the website where we reasonably believe that you have materially breached these Terms, engaged in fraud or unlawful activity, created a security risk, or misused the Services.
Where appropriate, we may provide notice and a reasonable opportunity to stop or correct the breach. Immediate restriction may be applied where reasonably necessary to protect customers, Yiyae, the website, or related systems, or to comply with applicable law.
Termination or suspension of website access does not automatically cancel an order that Yiyae has already accepted. Any cancellation of an existing order will be handled in accordance with these Terms and applicable law.
Rights and obligations that arose before termination will remain enforceable. Provisions concerning intellectual property, payment obligations, liability, responsibility for misuse, dispute resolution, and any other provisions that are intended by their nature to continue will survive termination.
Section 17 – Entire Agreement
These Terms, together with the policies expressly referenced in them and the applicable product and order information provided to you before purchase, form the agreement between you and Yiyae concerning your use of the website and any order you place.
If there is a conflict between these Terms and a specific term clearly disclosed on a product page, during checkout, or in an order confirmation, the more specific term will apply to that order, subject to applicable law.
A failure or delay by either party to enforce a right under these Terms does not constitute a permanent waiver of that right. A waiver will apply only where it is expressly given and only to the specific circumstances for which it was given.
Nothing in this section excludes information or rights that must legally form part of the agreement between Yiyae and a customer.
Section 18 – Governing Law and Disputes
These Terms and any contract formed through the website are governed by the laws of the United States without limiting any mandatory consumer protection available to you under the laws of the country or region in which you reside.
If you are a consumer, this choice of law does not prevent you from relying on mandatory rights provided by your local law or from bringing a claim before a court that has jurisdiction under applicable consumer law.
Before starting formal proceedings, you and Yiyae are encouraged to attempt to resolve the dispute by contacting:
Brand name: Yiyae
Legal business name: QJ Global Group LLC
Email address: support@yiyae.com
Telephone number: +1 302 560 6096
Business address: 34 N Franklin Ave, Ste 687 #5155, Pinedale, WY 82941, United States
Nothing in this section prevents either party from seeking urgent legal protection or exercising a right that cannot legally be restricted.
Section 19 – Changes to These Terms
We may update these Terms to reflect changes to our Services, business practices, or applicable law. The current version and its effective date will always be published on this page.
Updated Terms apply from their stated effective date and do not affect orders accepted before that date, unless required by law.
Section 20 – Force Majeure
We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, war, governmental action, public health emergencies, or widespread transport, customs, or infrastructure disruptions.
If such an event affects your order, we will take reasonable steps to limit the delay and keep you informed. If fulfilment becomes impossible or is delayed for an unreasonable period, you may cancel the affected order and receive a refund for any undelivered products.
Nothing in this section limits your mandatory consumer rights.
BUSINESS INFORMATION
Brand name: Yiyae
Operated by: QJ Global Group LLC
Address: 34 N Franklin Ave, Ste 687 #5155
Pinedale, WY 82941
United States
Contact details
Email: support@yiyae.com
Phone: +1 302 560 6096
Customer Service
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 24 hours.