Refund policy
Effective Date: 12-05-2026
This Return and Refund Policy applies to purchases made from Yiyae, operated by QJ Global Group LLC.
Nothing in this policy limits mandatory consumer rights.
30-Day Returns
You may request a return within 30 calendar days after delivery.
Requests submitted after 30 days may be refused unless the product is defective or covered by an applicable product warranty or mandatory consumer right.
Return Conditions
For a standard return, the product must be:
- Unworn and unused beyond reasonable inspection;
- In its original condition;
- Complete with all parts and accessories; and
- Returned with its original packaging, tags, and labels.
Products showing wear, damage, alteration, contamination, perfume, cosmetics, or use beyond reasonable inspection may be refused or subject to a refund reduction based on the loss in value.
Non-Returnable Products
The following products are excluded from change-of-mind returns:
- Jewelry made to your individual specifications, including personalized or engraved pieces.
- Earrings or other piercing jewelry supplied with a hygiene seal, where the product is unsuitable for return for health or hygiene reasons and the seal has beennee removed or broken after delivery.
These exclusions do not affect your rights if a product arrives damaged, is defective, is incorrect, or materially differs from its description.
Sale and Discounted Products
Sale and discounted products may be returned under the same return conditions as other eligible products. Refunds are based on the amount actually paid after discounts.
For bundles, multi-buy promotions, and free gifts, the following conditions also apply.
Bundles and Multi-Buy Promotions
To receive a full refund for an eligible bundle or multi-buy purchase, including “Buy 2, Get 2 Free,” you must return all products included in that promotion, including the free items.
For partial change-of-mind returns under our voluntary return policy, we recalculate the price of the products you keep. Any promotional discount for which those products still qualify will remain applied. If the remaining products no longer qualify, the relevant promotional discount will be removed.
The calculation uses the selling prices applicable when you placed the order, before the relevant promotional discount. We do not use later prices or compare-at prices.
Your refund is the amount originally paid for the promotional purchase, minus the recalculated price of the products you keep and any refunds already issued for that purchase. The refund cannot fall below zero, and this calculation will not result in an additional charge.
The promotion’s qualifying conditions and partial-return calculation must be disclosed before purchase. We will explain any adjustment when processing your return.
Free Gifts
A separate free gift must be returned if your return means the remaining purchase no longer meets the conditions for receiving that gift. If your remaining purchase still qualifies, you may keep it.
If a required gift is not returned, we may deduct its return value only where that value and the deduction were clearly disclosed before purchase. The deduction cannot exceed the available refund.
An item already included in a bundle or multi-buy recalculation will not be deducted again as a free gift.
These promotional adjustments do not override statutory withdrawal or refund rights and will not reduce any remedy you are legally entitled to for a defective or incorrectly supplied product.
How to Request a Return
Contact us at support@yiyae.com within 30 days after delivery.
Include:
- Your order number;
- The product you wish to return;
- The reason for the return; and
- Clear photographs or videos if the product is damaged, defective, incorrect, or incomplete.
We will review the request and provide the return instructions and authorized return address.
Do not return a product to the address shown on the original parcel unless we confirm that address.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for arranging and paying the return shipping costs. These costs are not refundable, and Yiyae does not provide prepaid return labels for these returns.
If a return is required because a product is confirmed as defective, damaged on arrival, incorrect, or materially different from its description, Yiyae will cover reasonable return shipping costs.
Please contact us at support@yiyae.com for return instructions and, where relevant, information about how return shipping costs will be covered.
Return Shipping
Use a trackable shipping service and retain the shipping receipt until the return is completed.
Package the product securely. The customer is responsible for the return until it reaches the authorized return facility.
Returns sent to an unauthorized address may not be processed.
Inspection
Returns are normally inspected within 1–2 business days after arrival.
We may reduce or refuse a refund if:
- The wrong product was returned;
- Products, parts, accessories, promotional items, or gifts are missing;
- The product was used or damaged beyond reasonable inspection;
- The product was altered or repaired; or
- The return is fraudulent or unrelated to the original order.
We will explain the reason for any refund reduction or refusal.
Refunds
Approved refunds are submitted to the original payment method within 5 business days after inspection.
We may wait to issue the refund until we receive the returned product or valid proof that it has been shipped.
Your bank or payment provider may require additional processing time before the refund appears in your account.
You will receive an email after the refund has been submitted.
Damaged, Defective, Incorrect, or Missing Products
Contact us promptly if a product arrives damaged, defective, incorrect, incomplete, or materially different from its description.
Provide your order number and clear photographs or videos showing the problem. We may ask you to return the product for inspection.
After verification, we will provide an appropriate repair, replacement, price reduction, or refund.
Lifetime Warranty
Products advertised with a lifetime warranty remain covered beyond our 30-day return period. The warranty coverage promised at the time of purchase applies to your product.
The 30-day return period covers eligible change-of-mind returns. A lifetime warranty claim concerns a problem covered by the warranty; it does not provide an unlimited right to return a product simply because you no longer want it.
To submit a claim, contact support@yiyae.com with your order number or other proof of purchase and a description of the problem. Where possible, include photographs to help us assess the issue. We may request the product back for inspection.
Exchanges
We do not offer direct exchanges.
To order another product, size, color, or variation, return the eligible product for a refund and place a new order.
If we sent the wrong product, we may provide a replacement without requiring a new purchase.
Order Cancellations
Contact us at support@yiyae.com as soon as possible if you wish to cancel an order.
We will try to cancel the order before dispatch, but cancellation cannot be guaranteed after fulfilment has begun.
After dispatch, you may request a return under this policy.
Late or Missing Refunds
If your refund does not appear after the processing period stated by your bank or payment provider, contact us at support@yiyae.com with your order number.
Fraudulent Returns
We may refuse claims involving product substitution, empty packages, false information, manipulated evidence, altered tracking information, or other confirmed fraud.
We may restrict future orders connected to confirmed fraudulent activity. Legitimate return, warranty, and consumer-protection claims will not be restricted.
BUSINESS INFORMATION
Brand name: Yiyae
Operated by: QJ Global Group LLC
Address: 34 N Franklin Ave, Ste 687 #5155
Pinedale, WY 82941
United States
Contact details
Email: support@yiyae.com
Phone: +1 302 560 6096
Customer Service
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 24 hours.