Shipping policy
Effective Date: 04-09-2026
This Shipping Policy applies to all orders placed with Yiyae, operated by QJ Global Group LLC.
Order Processing
Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays.
Our daily order cutoff is 10:00 PM. Orders placed at or after this time, on weekends, or on public holidays are treated as received on the next business day for processing purposes.
Processing includes order verification, preparation, packing, and dispatch. Transit time begins once the order has been dispatched.
If an order requires additional verification or cannot be processed within the expected timeframe, we will contact you using the details provided at checkout.
Estimated Delivery Times
After dispatch, the estimated transit time is 7–12 business days, resulting in an overall estimated delivery time of 8–15 business days, including processing.
Business days exclude weekends and public holidays. All delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, seasonal demand, and other circumstances outside our reasonable control.
Shipping Destinations
We ship only to countries and regions available for selection during checkout. Availability may change because of carrier restrictions, legal requirements, or operational limitations.
If we are unable to ship to your address after an order has been placed, we will notify you and refund any payment collected for the affected order.
Shipping Costs
We offer free shipping to all destinations available during checkout.
No separate shipping, handling, or packaging fee is added at checkout.
Shipping Origin
Orders may be dispatched from international fulfilment centres based on product availability and delivery destination.
Items from the same order may be shipped separately. Separate tracking numbers may be provided, and no additional shipping fee will be charged for split shipments.
Carriers and Tracking
We select the carrier based on the destination, package, and available delivery service.
Where tracking is available, tracking details will be sent by email after dispatch. Tracking may take up to 48 hours to become active.
Delivery Delays
Delays may occur because of carrier disruption, customs processing, severe weather, public holidays, or exceptional circumstances outside our reasonable control.
If we become aware of a material delay, we will provide an updated delivery estimate where reasonably possible.
If an order cannot be dispatched within the promised timeframe, you may be entitled to accept the delay or cancel the affected order for a refund, depending on applicable law.
If your order has not arrived within the estimated delivery period, contact us at support@yiyae.com so we can investigate.
Incorrect Shipping Information
You are responsible for providing a complete and accurate shipping address at checkout.
Contact us immediately if you notice an error. We will attempt to correct the address before dispatch, but changes cannot be guaranteed after fulfilment has begun.
If a package is returned because the address provided was incorrect or incomplete, we will contact you. Reshipping costs may apply where permitted by law and will be disclosed before the package is resent.
Refused or Unclaimed Packages
If a package is refused or not collected and is returned to us, we will contact you after it has been received and inspected.
You may request reshipment, subject to availability and any reasonable additional shipping costs disclosed in advance. Alternatively, an eligible refund will be handled under our Return and Refund Policy
Any deductions or additional charges will apply only where permitted by law and clearly communicated to you.
Lost or Missing Packages
Yiyae remains responsible for an order until it is delivered to you or to a person you designated to receive it, except where applicable law provides otherwise.
If tracking shows delivery but you cannot locate the package, first check with household members, neighbours, reception areas, and any safe place you authorized.
We will investigate the delivery with the carrier. A delivered tracking status will be considered as evidence during the investigation but will not automatically remove your mandatory consumer rights.
If an order is confirmed as lost before delivery, we will provide a replacement or refund.
Damaged Packages
If your order arrives damaged, contact us promptly and, where possible, within 30 days of delivery at support@yiyae.com.
We may request photographs of the damaged product, outer packaging, shipping label, and visible damage.
After verification, we will provide an appropriate replacement, refund, or other remedy under our Return and Refund Policy.
The requested reporting period does not limit mandatory rights relating to damaged, defective, or non-conforming products.
Order Changes and Cancellations
Contact us at support@yiyae.com as soon as possible if you wish to change or cancel an order.
We will attempt to accommodate your request before dispatch, but changes cannot be guaranteed after fulfilment has begun.
If the order has already shipped, any applicable return or withdrawal rights remain available under our Return and Refund Policy and applicable law.
If an order is successfully cancelled before dispatch, the amount paid will be refunded to the original payment method without undue delay.
Events Beyond Our Reasonable Control
We are not responsible for delays caused by exceptional events beyond our reasonable control that could not reasonably have been prevented.
We will take reasonable steps to limit the effects and keep affected customers informed. If fulfilment becomes impossible or is delayed for an unreasonable period, you may cancel the affected order and receive a refund for undelivered products, subject to applicable law.
BUSINESS INFORMATION
Brand name: Yiyae
Operated by: QJ Global Group LLC
Address: 34 N Franklin Ave, Ste 687 #5155
Pinedale, WY 82941
United States
Contact details
Email: support@yiyae.com
Phone: +1 302 560 6096
Customer Service
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 24 hours.