Privacy policy

How We Collect and Use Personal Information

The personal information we collect depends on how you interact with Yiyae. We may collect information when you visit our website, create an account, place or return an order, contact customer support, subscribe to marketing communications, or otherwise use our Services. We collect information directly from you, automatically through cookies and similar technologies, and from authorized service providers involved in operating our Services.

We use personal information to operate, maintain, and secure our website; create and manage customer accounts; process payments, orders, deliveries, returns, exchanges, and refunds; respond to questions and support requests; communicate with you about your order; improve our Services and customer experience; send marketing communications where permitted; prevent fraud, unauthorized transactions, misuse, and security incidents; enforce our Terms; protect our legal rights; and comply with applicable legal obligations.

We collect and use personal information only where permitted by applicable law and only to the extent reasonably necessary for the relevant purpose.

Information We Collect Directly From You

When you use our Services, you may provide us with personal information such as your name, email address, telephone number, billing address, shipping address, order details, delivery information, account credentials, saved preferences, and marketing choices.

We may also collect information relating to returns, exchanges, and refunds, as well as product reviews, images, feedback, messages, attachments, and other information you choose to submit or provide to customer support.

Certain information is required to process an order or provide a requested Service. If you do not provide the required information, we may be unable to complete your purchase, deliver your order, or respond to your request.

Payment Information

Payments are processed by authorized third-party payment providers. Depending on the payment method you select, your payment details are collected and processed directly by the relevant provider.

We may receive limited information relating to the transaction, such as the payment status, transaction reference, selected payment method, billing information, and limited card details. We do not receive or store complete payment card numbers.

Information We Collect Automatically

When you access or use our Services, we and our authorized service providers may automatically collect information about your device and website activity. This may include your IP address, approximate location, device type, operating system, browser, network information, pages viewed, links clicked, referral source, searches, shopping-cart activity, checkout activity, visit duration, and website performance or error information.

We use this information to operate and protect the website, remember your preferences, understand how visitors use our Services, detect possible fraud or security threats, and improve website performance and functionality.

Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate the website, maintain security, remember customer preferences, analyze website performance, understand customer interactions, and support advertising where permitted.

Some cookies are strictly necessary for essential functions such as security, checkout, account access, and shopping-cart operation. Other cookies support optional functions, analytics, personalization, or advertising.

Where required by applicable law, we obtain your consent before using non-essential cookies or similar technologies. You can accept, reject, or manage these technologies through the cookie settings available on our website. You may change or withdraw your consent at any time.

You may also block or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the website, including checkout or account features, from functioning correctly.

Information We Obtain From Third Parties

We may receive personal information from third parties that help us operate our Services. These parties may include our ecommerce platform, payment providers, shipping and fulfilment partners, fraud-prevention providers, customer-support systems, analytics providers, advertising partners, and social media platforms.

The information we receive may include payment confirmation, transaction status, delivery updates, fraud or security indicators, website interactions, advertising attribution information, and information you choose to share through a connected third-party service.

We process information received from third parties in accordance with this Privacy Policy. When you interact directly with an independent third party, its own privacy policy will also apply to its processing of your personal information.

International Data Transfers

Yiyae and its service providers may transfer, store, or process personal information in countries other than the country in which you live. The privacy laws in those countries may differ from those in your country.

Where required by applicable law, we use recognized safeguards for international transfers. These may include transferring information to a country officially recognized as providing adequate protection, using approved contractual protections, or relying on another lawful transfer mechanism.

You may contact us at support@yiyae.com if you would like more information about the safeguards used for international transfers of your personal information.

How We Use Your Personal Information

Providing Products and Services

We use personal information to provide and operate our Services. This includes processing payments and orders, arranging delivery, providing order updates, managing customer accounts, responding to customer requests, and handling returns, exchanges, and refunds.

We may also use personal information to maintain order records, provide product reviews or other requested website features, and improve the overall customer experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing communications and show or measure advertising on our website and third-party platforms.

We may work with analytics and advertising partners to understand website activity, measure campaign performance, attribute purchases or interactions to advertisements, and make advertising more relevant. These activities may involve identifiers, cookie information, device information, website activity, or limited contact information where permitted. We do not use complete payment card information for advertising.

Where consent is legally required, we will obtain it before sending marketing communications or using information for personalized advertising. You can unsubscribe from marketing emails at any time by using the unsubscribe link included in each message. You may also manage advertising cookies through the cookie settings available on our website.

Unsubscribing from marketing will not prevent us from sending necessary communications about your orders, account, security, or customer-service requests.

Security and Fraud Prevention

We use personal information to protect our customers, business, website, and Services. This includes detecting, investigating, and preventing fraud, unauthorized payments, account misuse, security incidents, and other unlawful or harmful activity.

If you create an account, you are responsible for keeping your login credentials confidential. If you believe that your account or personal information has been compromised, please contact us promptly at support@yiyae.com.

Communicating With You

We use personal information to respond to enquiries, provide customer support, and communicate with you about orders, payments, deliveries, returns, exchanges, refunds, accounts, security matters, and important changes to our Services.

Service-related communications are necessary for managing your order or account and are not marketing communications. 

Your Cookie and Advertising Choices

Depending on where you live, you may have the right to control or opt out of cookies and similar technologies used for targeted or interest-based advertising. These technologies may involve the disclosure of identifiers, device information, and website activity to analytics or advertising partners.

You can manage non-essential cookies through the cookie settings available on our website. You may also block or delete cookies through your browser settings, although this may affect certain website features.

Where required by applicable law, we recognize supported browser-based opt-out signals, such as Global Privacy Control. We will treat a valid signal as a request to opt out of applicable targeted advertising or data-sharing activities for the browser or device from which the signal is received.

You may also contact us at support@yiyae.com to submit an applicable privacy request. Opting out of advertising-related processing does not prevent the use of information required to operate the website, prevent fraud, process orders, or provide customer support.

How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our Services, including ecommerce and hosting providers, payment processors, fraud-prevention services, fulfilment and shipping providers, customer-support systems, analytics providers, and information-security providers. These providers may use personal information only to provide their services to us or as otherwise permitted by law.

We may disclose limited information to advertising and marketing partners to measure campaigns, understand website activity, and provide targeted advertising where permitted. Where legally required, we obtain consent before making these disclosures.

We may also disclose personal information when you request or authorize us to do so, when necessary to complete a transaction, or when required to comply with applicable law, respond to a valid legal request, prevent fraud or security threats, enforce our legal rights, or protect the rights and safety of customers and others.

If Yiyae or QJ Global Group LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction, subject to appropriate confidentiality and legal protections.

Categories of Personal Information Disclosed

Depending on how you use our Services, we may disclose identifiers such as your name, contact details, IP address, or account information; commercial information such as order, payment-status, delivery, return, and customer-support information; and internet or device activity such as browser information, website interactions, and cookie identifiers.

Recipients may include the service providers, payment and shipping partners, advertising and analytics partners, professional advisers, transaction parties, and public authorities described in this Privacy Policy. The information disclosed depends on the service being provided and is limited to what is reasonably necessary for the relevant purpose.

We do not sell personal information in exchange for money. However, certain disclosures involving advertising cookies or identifiers may be legally defined as “sale,” “sharing,” or targeted advertising in some jurisdictions. Where applicable, you may opt out through our cookie settings, a supported Global Privacy Control signal, or by contacting us at support@yiyae.com.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

Our Services may allow you to submit product reviews, photographs, comments, or other content. If you choose to publish content, it may be visible to other website visitors and the general public.

You should not include information in public content that you wish to keep private. Although we take reasonable steps to manage content published through our Services, we cannot control how other people may copy or use information that you intentionally make public.

You may contact us at support@yiyae.com to request the removal of content you submitted. We will assess and process the request in accordance with applicable law and our legitimate record-keeping obligations.

Third-Party Websites and External Links

Our website may contain links to websites or services operated by independent third parties. Their collection and use of personal information are governed by their own privacy policies.

Yiyae does not control the privacy or security practices of independent third-party websites. We recommend reviewing the relevant privacy policy before providing personal information through an external website.

Children’s Personal Information

Our Services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without the authorization required by law, please contact us at support@yiyae.com. We will investigate the request and delete or otherwise handle the information as required.

We do not knowingly use the personal information of children for targeted advertising or profiling where prohibited by applicable law.

Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures are reviewed and updated where appropriate. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The applicable retention period depends on the type and sensitivity of the information, the reason it was collected, whether it is needed to provide the Services, and any legal, fraud-prevention, dispute-resolution, or record-keeping requirements.

For example, order and transaction records may be retained after an order has been completed where necessary to handle returns, refunds, payment disputes, product claims, fraud prevention, or legal obligations. Account information is generally retained while the account remains active and for a reasonable period afterward where necessary for security, dispute resolution, or compliance.

When personal information is no longer reasonably required, we delete, anonymize, or securely dispose of it in accordance with applicable law.

Payment Security

Payments are processed by authorized third-party payment providers. Payment information is transmitted through encrypted connections and handled using the security measures applied by the relevant payment provider.

Yiyae may receive limited transaction information, such as payment status, transaction reference, payment method, billing details, and limited card information. We do not receive or store complete payment card numbers or card security codes.

Although we select payment providers that maintain appropriate security measures, each provider also processes payment information under its own terms and privacy practices.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable legal conditions and exceptions, you may have rights concerning your personal information.

Right to Access

You may request confirmation of whether we process your personal information and ask for access to that information. Where applicable, you may also request information about how it was collected, why it is used, and the categories of parties to whom it has been disclosed.

Right to Correct

You may request that inaccurate personal information be corrected and that incomplete information be completed where appropriate.

Right to Delete

You may request deletion of your personal information. We may retain information where permitted or required for purposes such as completing a transaction, maintaining legally required records, preventing fraud, resolving disputes, establishing or defending legal claims, or protecting security.

Right to Data Portability

Where applicable, you may request a copy of eligible personal information in a structured, commonly used, and machine-readable format. You may also request transmission to another organization where this is legally required and technically feasible.

Right to Restrict or Object to Processing

In certain circumstances, you may request that we restrict the processing of your personal information or object to processing based on particular legal grounds, including certain direct-marketing activities.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

Advertising and Data-Sharing Choices

Where applicable, you may opt out of targeted advertising or activities legally defined as the sale or sharing of personal information. These choices may be exercised through our cookie settings, a supported Global Privacy Control signal, or by contacting us.

Right to Appeal or Submit a Complaint

Depending on your location, you may have the right to appeal our decision regarding a privacy request. You may also have the right to submit a complaint to the competent privacy or data-protection authority in your country or region.

You will not be unlawfully discriminated against for exercising an applicable privacy right.

How to Exercise Your Rights

To exercise a privacy right, contact us at support@yiyae.com and describe your request. We may need to verify your identity before completing the request and will request only the information reasonably necessary for verification.

Where permitted by applicable law, an authorized representative may submit a request on your behalf. We may require proof that the representative is authorized to act for you.

We will respond within the period required by applicable law. If we cannot fulfil all or part of a request, we will explain the reason where legally required.

Automated Decision-Making and Profiling

We may use automated tools to support fraud detection, payment security, and website operation. We do not use solely automated decision-making that produces legal or similarly significant effects on you unless permitted by applicable law and accompanied by any required safeguards.

Where applicable, you may have the right to request information about such processing, object to it, or request human review.

We do not use sensitive personal information to infer characteristics about you.

Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

Certain disclosures of identifiers, device information, cookie data, or website activity to advertising and analytics partners may be considered a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may opt out of these activities through the cookie settings available on our website, by using a supported Global Privacy Control signal, or by contacting us at support@yiyae.com.

We do not use or disclose complete payment card information or sensitive personal information for targeted advertising or for inferring characteristics about you.

A valid Global Privacy Control signal will be treated as an opt-out request for the browser or device transmitting the signal where required by applicable law. Because the signal is linked to a browser or device, you may need to enable it separately on each browser or device you use.

Marketing Preferences

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message or by contacting us at support@yiyae.com.

After you unsubscribe, we may continue to send non-promotional communications that are necessary to manage your orders, deliveries, returns, refunds, account, security, or customer-support requests.

Privacy Requests and Contact Information

To exercise an applicable privacy right, appeal a decision, or ask a question about this Privacy Policy, you may contact us using the following details:

Brand name: Yiyae
Legal business name: QJ Global Group LLC
Email address: support@yiyae.com
Telephone number: +1 302 560 6096
Business address: 34 N Franklin Ave, Ste 687 #5155, Pinedale, WY 82941, United States

We may need to verify your identity before completing a request. Verification may include confirming your email address or requesting information relating to your account or recent transactions. We will request only the information reasonably necessary to verify the request.

An authorized representative may submit a request on your behalf where permitted by applicable law. We may ask for proof of authorization and may contact you directly to confirm the request.

We will respond within the period required by applicable law. If we deny a request, we will explain the reason and provide instructions for appealing the decision where such a right applies.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Complaints

If you have concerns about how we handle personal information, please contact us using the details above. We will review your complaint and respond in accordance with applicable law.

Depending on where you live, you may also have the right to submit a complaint to the competent privacy or data-protection authority in your country or region.

BUSINESS INFORMATION

Brand name: Yiyae
Operated by: QJ Global Group LLC
Address: 34 N Franklin Ave, Ste 687 #5155
Pinedale, WY 82941
United States

Contact details

Email: support@yiyae.com
Phone: +1 302 560 6096

Customer Service

Support hours: Monday to Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 24 hours.