Effective Date: 28-06-2026
This Payment Policy explains how payments for orders placed with Yiyae, operated by QJ Global Group LLC, are processed.
Accepted Payment Methods
We accept the following payment methods where available:
Shop Pay
Shop Pay Installments
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
The payment methods available for a specific order are displayed during checkout. Availability may vary depending on your country, device, currency, order value, payment-provider availability, and security checks.
We do not accept cash, cash on delivery, checks, money orders, banknotes sent by mail, or cryptocurrency.
Payment Authorization
By submitting an order, you authorize Yiyae and the relevant payment provider to charge the payment method selected during checkout for the total amount displayed before purchase.
You must provide complete and accurate billing and payment information. The name, billing address, and other information provided may need to match the information held by your payment provider.
Submitting payment does not guarantee that an order will be accepted. An order may be declined or cancelled because of payment failure, suspected fraud, product unavailability, incorrect information, or another valid reason described in our Terms and Conditions.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
Prices and Currency
Transactions are charged in the currency displayed during checkout. The complete amount charged by Yiyae will be shown before you submit the order.
If your payment method is issued in another currency, your bank or payment provider may apply its own exchange rate, currency-conversion fee, or foreign-transaction charge. These charges are determined and collected by the relevant provider and are not controlled by Yiyae.
Payment Verification
We may perform payment, identity, address, or fraud-prevention checks before accepting or dispatching an order.
We may contact you for additional information where reasonably necessary to verify the transaction. If the requested information is not provided, or if we cannot verify the payment, the order may be delayed or cancelled.
Any information collected for verification will be handled in accordance with our Privacy Policy.
Failed Payments and Authorization Holds
If a payment is declined, you may be asked to use another payment method or verify your details with your bank or payment provider.
A failed or cancelled payment attempt may still appear temporarily as a pending authorization. This is not necessarily a completed charge. The time required to release an authorization hold is determined by your bank or payment provider.
Yiyae cannot manually release an authorization hold placed by your financial institution.
Incorrect or Duplicate Charges
If you believe you were charged incorrectly or notice a possible duplicate charge, contact us.
Please include your order number and relevant transaction information. Do not send complete card numbers or card security codes by email.
We will investigate the payment records and correct any confirmed error without undue delay.
Refunds
Eligibility for a refund is governed by our Return and Refund Policy.
Approved refunds are issued to the original payment method. We will normally submit an approved refund within 5 business days.
After the refund has been submitted, your bank or payment provider may require additional time to make the funds available. This processing time is outside Yiyae’s control.
Yiyae does not deduct payment-processing, administrative, or handling fees from an approved refund unless a deduction is clearly permitted under our policies and applicable law.
If the original payment method is no longer available, please contact us at support@yiyae.com. Any alternative refund method will be determined in accordance with applicable law and payment-provider requirements.
Chargebacks and Payment Disputes
If you experience a payment or order issue, please contact us at support@yiyae.com so we have an opportunity to investigate and resolve it.
Contacting us first does not limit your right to contact your bank or payment provider or to exercise any other protection available to you.
If a chargeback or payment dispute is opened, we may provide the payment provider or financial institution with relevant information, including transaction records, order details, delivery information, and customer communications.
We may restrict future orders where we reasonably identify fraudulent or abusive payment activity. We will not restrict a customer merely for exercising a legitimate dispute or consumer-protection right.
Payment Security
Payments are processed through authorized third-party payment providers using encrypted payment connections and applicable security controls.
Yiyae may receive limited transaction information, including payment status, transaction reference, payment method, billing details, and limited card information. We do not receive or store complete payment card numbers or card security codes.
Payment providers process payment information under their own security procedures, terms, and privacy practices. Personal information handled by Yiyae is processed in accordance with our Privacy Policy.
BUSINESS INFORMATION
Brand name: Yiyae
Operated by: QJ Global Group LLC
Address: 34 N Franklin Ave, Ste 687 #5155
Pinedale, WY 82941
United States
Contact details
Email: support@yiyae.com
Phone: +1 302 560 6096
Customer Service
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 24 hours.