Which payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, Shop Pay Installments, and Visa where available. The payment methods available for your order are displayed during checkout.
Order Processing
Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays.
Our daily order cutoff is 10:00 PM. Orders placed at or after this time, on weekends, or on public holidays are treated as received on the next business day for processing purposes.
Processing includes order verification, preparation, packing, and dispatch. Transit time begins once the order has been dispatched.
If an order requires additional verification or cannot be processed within the expected timeframe, we will contact you using the details provided at checkout.
Estimated Delivery Times
After dispatch, the estimated transit time is 7–12 business days, resulting in an overall estimated delivery time of 8–15 business days, including processing.
Business days exclude weekends and public holidays. All delivery times are estimates and may vary depending on the destination, carrier operations, customs procedures, seasonal demand, and other circumstances outside our reasonable control.
Shipping Destinations
We ship only to countries and regions available for selection during checkout. Availability may change because of carrier restrictions, legal requirements, or operational limitations.
If we are unable to ship to your address after an order has been placed, we will notify you and refund any payment collected for the affected order.
Is shipping free?
Yes. We offer free shipping to all destinations available during checkout. No separate shipping, handling, or packaging fee is added.
How can I track my order?
Where available, tracking details are sent by email after dispatch. Tracking may take up to 48 hours to become active.
Can I change or cancel my order?
Contact us as soon as possible. We will try to change or cancel the order before dispatch, but this cannot be guaranteed once fulfilment has begun.
What is the return period?
You may request a return within 30 calendar days after delivery.
Who pays for return shipping?
The customer is responsible for arranging and paying the return shipping costs for all standard returns.
Which products cannot be returned?
Jewelry made to your individual specifications, including personalized or engraved pieces, is excluded from change-of-mind returns.
Earrings and other piercing jewelry are excluded only if they were supplied with a hygiene seal, are unsuitable for return for health or hygiene reasons, and the seal has been removed or broken after delivery.
These exclusions do not affect your rights if a product arrives damaged, is defective, is incorrect, or materially differs from its description.
Can discounted products be returned?
Yes. Sale and discounted products may be returned if they meet the return conditions. Refunds are based on the amount actually paid after discounts. Promotional purchases are also subject to the conditions below.
How do promotional returns work?
For a full refund under our voluntary return policy, all products included in the promotion, including the free items in Buy 2, Get 2 Free, must be returned.
For partial returns, we recalculate the price of the products you keep using their selling prices before the relevant promotional discount at the time of purchase. Discounts remain only where the retained products still qualify.
Your refund is adjusted accordingly, taking previous refunds into account. This calculation cannot result in an additional charge. The full calculation is explained in our Return and Refund Policy.
Do free gifts need to be returned?
Only if your return means the remaining purchase no longer qualifies for the gift. If it still qualifies, you may keep the gift.
If a required gift is not returned, we may deduct its value only if the value and deduction were clearly disclosed before purchase. The deduction cannot exceed the available refund, and no item will be deducted twice.
These promotional conditions do not limit statutory withdrawal or refund rights or remedies for defective or incorrectly supplied products.
What if my product arrives damaged or incorrect?
Contact us promptly at support@yiyae.com with your order number and clear photographs or videos.
After verification, we will provide an appropriate repair, replacement, price reduction, or refund.
When will I receive my refund?
Approved refunds are submitted to the original payment method within 5 business days after inspection.
Your bank or payment provider may require additional processing time before the refund appears.
Do you offer exchanges?
No. Return the eligible product for a refund and place a new order.
If we sent the wrong product, we may provide a replacement without requiring a new purchase.
BUSINESS INFORMATION
Brand name: Yiyae
Operated by: QJ Global Group LLC
Address: 34 N Franklin Ave, Ste 687 #5155
Pinedale, WY 82941
United States
Contact details
Email: support@yiyae.com
Phone: +1 302 560 6096
Customer Service
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 24 hours.